How Do I Place An Order?

Select the Product which you like to purchase and quantity, and then add the product to “Add to Cart”. You can access your cart by clicking the shopping cart icon in the upper right corner of your screen. Items added to the shopping cart are not reserved until you proceed to checkout.

 

How do I cancel the Order I have placed?

You can cancel your order before it has been shipped from the warehouse. I f the item has already been shipped you can refuse the product during delivery. You can track and cancel the order in your Order History.

 

How do I create a return Request?

You can create a return in three simple steps:

• Tap on my orders

• Choose the item to be returned

• Enter details requested and create a return request.

 

I have created a return request. When will the product be picked up?

The Pickup will be completed within the seven days of creating the return request.

 

I have created a return request. When will I get the refund?

Refund will be initiated after we received the item at our warehouse and it passes quality check. Refund time will be 3-5 business days.

 

Can I modify the shipping address of my order after it has been placed?

Yes. You can modify the shipping address of your order before we have processed (packed) it, by contacting our customer support team at +1 635 125 1111.

 

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.